How to connect to FVCC's WiFi

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Document location:
http://course2.fvcc.edu/groups/MIS/helpdesk/wireless/connecting.html
Also available as connecting.pdf.

$Revision: 6915 $
$Date: 2017-01-20 13:19:45 -0700 (Fri, 20 Jan 2017) $

In order to connect to FVCC's wireless network, you will need your FVCC Logon ID (aka. your username) and your FVCC Logon password. If you don't know your FVCC Logon ID and password, please bring a photo ID to MIS.

Don't panic!

This document is long, but you only need to read the section for the type of device you're trying to use to connect to the network. If you're familiar with wireless networks, the information in the "Summary" section is probably sufficient; if not, go to the Table of Contents below and find the section that matches your device's operating system.


Summary

Some computers will also prompt for "Domain"; if yours does, leave this field blank.


Caveats / Troubleshooting

Removing a wifi profile

If you're having trouble connecting to a wifi network, you can sometimes fix the problem by removing and re-adding that profile. Follow the instructions below to remove the network, then connect to it as a 'new' network.

Android

Go to Settings, then Wi-Fi. Scroll down to the network you want to remove. Long-press the network name, then select Forget network. For more info see Android 101: How to 'forget' a Wifi network | Android Central.

iPhone

Go to Settings, then Wi-Fi. Scroll down to the network you want to remove. Tap the blue arrow button next to the name to show the details for the network. Tap the Forget this Network button at the top. For more info see Tell Your iPhone to Forget a Wireless Network | Macinstruct.

Windows 7

Right-click the Network icon in the task tray, then select Open Network and Sharing Center. Go to the Tasks pane and select Manage wireless networks. Find the network you want to forget, right-click the network name, then select Remove network. You'll get a dialog box asking if you're sure you want to delete the network; tap the OK button to do so. For more info see Delete a network connection in Windows 7 and Windows Server 2008 R2.

Windows 8

Click on the Wi-Fi icon in the task tray. Find the network on the list, right-click it, and select forget this network.

Windows 10

Click on the Wi-Fi icon in the task tray. At the bottom of the list of connections click on Network settings. Under the list of Wifi networks, click on Manage Wi-Fi settings. This will show a "Manage known networks" header followed by your network profiles. Find the network on the list, click it, then click the Forget button. For more info see How to manage wireless network connections in Windows 10 | Windows Central.

Other troubleshooting notes


Table of Contents


Windows 7

(Also applies to Microsoft Windows Vista.)

Manual

The following steps assume you're using the built-in wireless network management under Windows 7; if you're using a different network manager (e.g. one that came with your computer or wireless NIC), please consult the documentation for said software.

When the network connects and Windows asks what type of network, pick Public. (The other choices will make your computer do extra work scanning the network for shared resources; this normally isn't dangerous, but it will waste processor time and battery life.)


Windows 8

Windows 8.1 and 10

If the above instructions do not work, you may have to manually add the FVCCNET network profile.

The workaround is to manually create the network profile, setting it to use WPA2-Enterprise, then use the command line to fix the profile.

In one case we've seen Windows 8.1 not accept the username/password for the network unless it's pre-entered via Control Panel > Wi-Fi > View status of this connection > Wireless Properties > Security > Advanced settings > Save Credentials (or Replace credentials).

Other Windows 8.1 gotchas


iPhone/iPad


Mac


Android phones and tablets

Note: There have been reports of Android devices corrupting network profiles; when this happens, the device keeps trying and failing to connect to FVCCNET. Removing ('forgetting') the profile and re-entering it seems to fix the problem.

WARNING: Most versions of Android won't save the Phase 2 authentication setting; if you modify your FVCCNET profile, you will probably have to manually pick MSCHAPV2 every time you modify the profile.


Chromebook

Pick FVCCNET from the list of wireless networks to open the "Join Wi-Fi network" dialog. Enter the following:


Amazon Kindle

Older versions do not directly support WPA2-Enterprise. There are unverified reports that it is possible to jailbreak older Kindles and create scripts to manually join WPA-Enterprise networks ; try at your own risk.

For newer versions, follow the directions for Android, above.


Unix/Linux

Depends on which supplicant/network connection manager you're using.

wpa_supplicant

Tested under FreeBSD; should work for other BSD/Linux/Unix systems that use wpa_supplicant(8).

network={
  ssid="FVCCNET"
  key_mgmt=WPA-EAP
  eap=PEAP
  phase2="auth=MSCHAPV2"
  identity="{username}"
  password="{password}"
}

Ubuntu/Mint/etc. using Network Manager

Raspberry Pi

If you're using the Config GUI, select CCMP as the encryption protocol.


Windows XP

Unfortunately, many network cards and/or drivers from the WinXP era do not play well with WPA/WPA2 networks; connecting may require experimentation, patience, and/or cursing, or it may not be possible with your hardware.

Make sure you have Service Pack 3 loaded! (SP2 with WPA updates supposedly will do the trick, but SP3 is a good idea anyway.)

The exact interface depends on the software you're using to manage wireless network connections; refer to the summary at the top of this document and the help pages or other documentation for your computer.

See Windows XP WPA2-Enterprise using IEEE 802.1X | jermsmit.com for one step by step guide that may help.

Windows XP does not have a built-in way to scrub saved WPA credentials - see How to remove cached user credentials that are used for PEAP authentication in Windows XP.


Qooq cooking tablet

As of December 2013, the QOOQ tablet does not support WPA2-Enterprise. Given that the underlying OS is Linux, it might be possible to root the tablet and manually connect using wpa_supplicant etc.; given the risks (including bricking the device), we can not recommend the attempt.


Colophon

Tools used

Author/maintainer

Rick Owens/FVCC MIS


$Id: connecting.mdwn 6915 2017-01-20 20:19:45Z rowens $

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